FREQUENTLY ASKED QUESTIONS
EVENT DETAILS
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When and where is Polymer Week 2025 happening?
The event takes place October 9–12, 2025, at TechTower, Koterovská 152, Pilsen, Czech Republic.
How long is the event?
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Day 1 (Thursday): Presentations, speakers, and a relaxed meet & greet
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Days 2–4 (Friday–Sunday): Full-day immersive classes with expert instructors
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Saturday evening: Celebration party for all attendees
How do I get to the venue from Prague?
We’ve prepared a downloadable PDF guide with travel tips, must-see spots in Pilsen and Prague, and local food recommendations to help you plan your visit.
REGISTRATION & TICKETS
How much are tickets?
There are two ticket types:
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€590 – Standard Ticket
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€490 – Discounted Ticket for Polymer Week Society members
How do I become a Society member and where do I find the voucher code?
Visit polymerweeksociety.com/events to learn more about the Society, join, and access voucher codes for your discount.
How do I register?
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Choose one group of classes
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Add it to your cart and complete the registration
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Pay via bank transfer, credit/debit card, Apple Pay, or Google Pay
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Your spot is confirmed once payment is received
Can I switch or attend different groups?
No, each participant must choose only one group of three instructors. Groups are carefully curated and run in parallel, so switching or attending other group sessions is not possible.
Also, you’ll stay at the same classroom table for the entire event, while the instructors rotate between groups.
My payment didn’t go through. What should I do?
No worries! You can:
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Contact us at support@polymerweek.com
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Or choose the "Manual Payment" option during registration. This lets you complete the form and we’ll reach out to help finalize your booking.
Sometimes payment issues are caused by your bank card provider or our payment system, especially with U.S.-issued credit cards, but there’s no strict pattern. We’ll help you sort it out!
MATERIALS & EXTRAS
Do I have to bring my own materials?
You'll receive a goodie box and polymer clay materials sponsored by our partners, but it's necessary to bring certain individual tools specific to your classes—like sculpting tools, jewelry components, etc. These are not included in the ticket price.
Each participant gets a working tile at their table, and pasta machine rentals are available for €30 if you can't bring one.
Do I need a pasta machine?
Yes, a manual (non-electric) pasta machine and table clamps are required. If you can't bring one due to travel or accessibility reasons, you can rent one for €30 (limited availability).
Can I leave things overnight at the venue?
Yes, the venue is locked overnight and protected with security cameras, but please note that we are not responsible for any lost or damaged items. We recommend taking valuables with you.
Can I sell my work at the event?
Yes! You can rent a table for €30 at the Polymer Clay Market on Day 1. Tables are 80x120 cm and can be shared. Open to both artists and vendors.
Can I buy Polymer Week products at the event?
Yes! We’ll have a pop-up shop with a selection of our Polymer Week products. Save on shipping costs and pay by cash or card on site.
FOOD & AMENITIES
What food options are available at the venue?
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A cozy bistro stand with great coffee, homemade soup, desserts, and drinks
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A full-service restaurant inside the venue, offering vegetarian, vegan, and meat options for all attendees
REFUNDS & CHANGES
What’s your cancellation policy?
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Cancel before June 30 – Full refund (minus transaction fees)
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Cancel before August 31 – 50% refund
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Cancel after September 1 – No refund
If you can't attend, you're welcome to find someone to take your place, and transfers are free at any time.
COMMUNITY & COMPANIONS
Will there be a way to connect with other participants?
Yes! After registering, you’ll be invited to a private Facebook group where you can:
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Chat with teachers and fellow attendees
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Arrange accommodations or car shares
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Get behind-the-scenes updates
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Share photos, ask questions, and more
Can I join online instead?
No, Polymer Week 2025 is in-person only, to ensure a high-quality, hands-on experience. However, we also host Polymer Weekend Online twice a year, where you can join from anywhere in the world.
Can I come with a companion?
Yes! Companions are welcome to join the Saturday evening celebration and spend time in the venue, but they cannot attend the classes without purchasing a ticket.
If you're bringing a child who would like to attend classes independently, please note that children must be at least 11 years old and remain under parental supervision at all times.
PARTNERSHIP & SUPPORT
Can I be a partner of the event?
Absolutely! If you’re a brand, company, or creator interested in partnering with us, message us directly.
How can I get in touch?
For any questions or help, email us at support@polymerweek.com – we’re here for you!